Terms & Conditions

This Rich Lingerie website is provided for your personal use. All commercial transactions resulting from the use of this site will be covered and enforced using New Zealand law.

Postage costs

We charge a fixed price of $5 per order for packaging and delivery within New Zealand. Items are dispatched by courier and signing for receipt is not requested.

We dispatch worldwide. Overseas delivery is charged at NZ$8.00 per order for Australia and NZ$10.00 per order for all other countries.

Refunds

All goods, with the exception of briefs of any kind, can be returned as long as the requirements listed below are met. The refund value will be limited to the cost of the item. We are sorry but we are unable to refund delivery costs (in either direction). Return costs are the responsibility of the sender.

Returned goods must arrive as follows:

  1. goods must be returned within 14 days of the original despatch date from Rich Lingerie.
  2. goods must be "as new", should not have been worn and have all original labels attached.
  3. until the goods arrive safely back with Rich Lingerie they remain the responsibility of the sender. No refunds can be given for lost items.
  4. should Rich Lingerie reluctantly decide that goods are not in a saleable condition no refund will be given. Instead, Rich Lingerie will offer to return the goods to the sender but this will be at the sender's cost.
  5. The return address for goods is:

Rich Lingerie, 7 Kaipiho Lane, Albany, Auckland, New Zealand

Faulty Goods

Rich Lingerie will fulfil its obligations relating to faulty goods under New Zealand law. However, we would appreciate a call on 0800 C2JCUP / 0800 225287 before the goods are returned to discuss your concerns.

Except in exceptional circumstances goods over 6 months old are unlikely to be accepted as faulty as this is deemed to be the normal life of these type garments.

Should you return an item please ensure it is freshly laundered as our suppliers will not accept unlaundered items.

Copyright

The copyright for this site belongs to Rich Lingerie Ltd and the use of any part of this site, without the written permission of Rich Lingerie Ltd, is forbidden.